Privacy notice

Who we are

MyVisitors is run by MyVisitors. For our customers' account data and the visitors of notify.uptodateconnect.com, we're the data controller. For privacy questions or requests, write to support@uptodatewebdesign.com.

Websites that use MyVisitors: when you see a MyVisitors popup, chat or form on someone's website, that website's owner is the controller of your data and we process it for them. Questions about it are best sent to them; we'll pass on anything that reaches us.

What we collect, and why

• Account details: your name, email, password (stored only as a hash), your workspace and team. To give you an account and run MyVisitors: our contract with you.
• Your content: widgets, email templates, automations, and what you write in the inbox. To provide the service: our contract.
• Your contacts and visitors, for you: what visitors type into your forms, their chats with you, the emails you send them and whether they unsubscribed, and a random visitor id with the pages and widgets they saw (impressions, clicks). We use it only to provide MyVisitors to you.
• Logs: IP addresses and technical details of requests, kept briefly, to keep MyVisitors secure and working (for example to stop abuse): our legitimate interest.

On websites that use MyVisitors

The script stores a random visitor id and session id in the browser's local storage (utd_vid, utd_sid), and notes which widgets were shown or closed, so a popup doesn't keep coming back. It doesn't use third-party cookies or track people across websites.

Visits, and the concierge

On a website that uses MyVisitors, the script records each visit for the business that owns the site: the pages seen in order, how long, how far down, whether a form was started or sent, clicks that changed nothing, and where the visit came from. It doesn't capture what is typed into forms or record the screen. Visits are kept for 30 days. Whether a visit is linked to the visitor is up to the site's cookie banner and the visitor: with a banner, the script follows it; without one, the visit is recorded on its own and links to the visitor only when they chat or sign up. The details are at visitor journeys.

A site's chat can be answered first by the concierge, an AI assistant that says so in its first message. What a visitor writes in the chat, the pages of the site and the card the business wrote go to Anthropic to write the answer; a person from the business can take over at any time, and the conversation is kept in the business's inbox.

This website, notify.uptodateconnect.com, uses MyVisitors itself: the chat in the corner is answered by our concierge, and visits to these pages are recorded as described above, without a visitor id unless you chat or sign up.

On the try-it page (/try), you type a website's address and our crawler reads up to 20 of its public pages, the way a search engine does, keeping to its robots.txt. Those pages, your questions in that chat and the concierge's answers stay in our server's memory for an hour and go to Anthropic to write the answers; they are never stored, unless you sign up and keep them for that website. We store only the address you tried and counts (how many pages, how many questions), and no visitor id.

Who helps us run it

• Amazon Web Services (EU): the servers and storage MyVisitors runs on, and the files you upload.
• UP-TO-DATE accounts (accounts.uptodateconnect.com): signing in, with your UP-TO-DATE account.
• Resend (EU region): sending emails.
• Anthropic: AI, only when you use it. The AI buttons send the text you give them. Ask MyVisitors sends your question and the parts of your workspace it looks up to answer it (for example a few contacts, a chat or a campaign's numbers). MyVisitors doesn't keep these chats: they stay in your browser tab or the app until you close it.
• UP-TO-DATE Support(uptodatesupport.com): UP-TO-DATE's help-centre product, and only when you connect your help centre to the concierge. You approve it on UP-TO-DATE Support, and we then read that help centre's published articles with a read-only key, so the concierge can answer from them. We don't send your visitors' conversations to UP-TO-DATE Support. Disconnect it under Concierge › What it knows, and remove the key in UP-TO-DATE Support. Once you've confirmed your email address, we ask UP-TO-DATE Support whether that address has a help centre you could connect, and it answers only yes or no, so we offer it only when there is one.

Some of these companies are based outside the EU; where data leaves the EU, it's protected by the European Commission's standard contractual clauses or an adequacy decision. We don't sell personal data or use it for advertising.

How long we keep it

Account data and your content: while your account exists, and deleted within 30 days after you close it. Contacts and chats: until you delete them or your account. Backups: 30 days. Logs: up to 30 days.

Your rights

You can ask to see, correct, export or delete your personal data, to restrict or object to how we use it, and complain to your data protection authority. Write to support@uptodatewebdesign.com; we answer within a month. If you were a visitor of a website that uses MyVisitors, the website's owner handles your request, and every email sent through MyVisitors has an unsubscribe link.

Changes

When this notice changes in a way that matters, we tell account holders by email before it applies.