Visitor journeys

What is recorded

With the script on your site, MyVisitors keeps a record of each visit: the pages seen in order, how long on each, how far they scrolled, whether a form was started or sent, clicks that changed nothing, the mouse heading for the close button, and where the visit came from (a search engine, an ad, a social network, another site, or typed in). Nothing on the page is captured: no text typed into forms, no screen recording.

You see it as On the siteon a contact's page and beside a conversation in the Inbox: "From Google, mobile, 4 minutes. /, /badkamers 45s, /prijzen 2 min, /contact started a form, left it." The concierge reads the same lines before it answers, so it can refer to what the visitor was looking at.

Raw visits are kept for 30 days, then deleted.

The interest score

Points add up during a visit, so a popup or the concierge can act when it matters:

• A pricing, contact, booking or checkout page: 25 each, for up to two pages.
• A form started and left: 25. The mouse heading for the close button: 20.
• A second visit: 15. A click that changed nothing, or three quick clicks on one spot: 15.
• Three pages: 10, six pages: 5 more. Ninety seconds on the site: 10. From a search engine or an ad: 5. Scrolling past three quarters of a page: 5.

Warm is 40 points (reading around), hot is 60 (about to decide).

Triggers that follow from it

Every campaign (a popup, a bar, a chat) can show on one of these, under When to show:

• Looks interested: the score reaches warm or hot.
• Gets stuck: a click that changes nothing, or clicks repeated on one spot.
• Leaves a form: a form field was used, then nothing for 20 seconds or the mouse heads for the close button. Your own MyVisitors forms don't count.
• Goes quiet: no scrolling, typing or clicking for a number of seconds.
• After several pages and After time on the site, across the pages of the visit.

The concierge speaks first

With Speak first to a visitor who looks interestedon (on the Concierge page), a hot visitor gets one short message from the concierge, written for the page they're on and the pages of their visit: a small card above the chat bubble, marked AI. Tapping it opens the chat with that message as its first line; the cross dismisses it.

It happens once per visit, never in the first ten seconds, on a phone only after scrolling, never to someone who already has a conversation, and not again for a week after someone dismissed one. A site gets at most 30 a day, and each one takes one AI credit, like a conversation. When your credits are nearly used up it stays quiet.

Consent

Whether a visit is linked to the visitor is up to the visitor and your cookie banner:

• With a cookie banner MyVisitors follows it. Cookiebot, Complianz and CookieYes are read automatically: visits are recorded with the visitor's id when statistics are allowed, and not at all when they're refused. For another banner, call UTDNotify.consent(true) or UTDNotify.consent(false) from its callbacks; the choice is remembered in the browser.
• Without a bannerthe visit is recorded on its own, without the visitor's id, so visits don't link up across days. It becomes theirs the moment they chat or sign up, which is when it's useful to you.
• UTDNotify.consent(false) stops all of it for that browser. The interest score still runs on the page itself and sends nothing.