Terms of service

What MyVisitors is

MyVisitors puts widgets on your website (banners, popups, messages, social proof, tooltips, embedded forms and live chat) from one script, keeps the contacts they collect, and sends the emails you set up. It's run by MyVisitors. Contact: support@uptodatewebdesign.com.

Early access, and what it costs

MyVisitors is in early access: it's free, with a fair-use limit of 500 emails a day to your contacts per account, and AI credits each month for Ask MyVisitors and writing for you (100 during early access, shown on your Plan page). It's also still changing: features can change, and we can't promise it's always available. When paid plans come, we'll tell you at least 30 days before; nothing is charged unless you choose a paid plan.

A paid plan is agreed with us: write to support@uptodatewebdesign.com to start, change or cancel one. Prices are shown excluding VAT. A plan runs month by month or year by year and renews until you cancel it; it then runs to the end of the period you paid for.

Your account

• Keep your login safe; you're responsible for what happens in your account. Tell us at once if you think someone else got in.
• The information you give us must be true, including your email address, which you confirm before MyVisitors sends emails for you.
• You must be old enough to agree to these terms where you live, and at least 16.

Your visitors and contacts

For the people who visit your website and fill in your forms, chat with you, or get your emails, youare responsible (under the GDPR, you're the controller and we process their data for you). That means you:

• tell your visitors about MyVisitors in your privacy notice, and ask for consent where the law requires it (for example for cookies, or for marketing emails);
• email only people who agreed to hear from you, or are your customers where the law allows that, and honour every unsubscribe (MyVisitors adds the unsubscribe link and keeps the list);
• include what the law asks of your emails, like who you are and your postal address;
• don't collect special categories of data (health, religion and the like), payment card numbers or passwords through your forms.

We process your visitors' data only to provide MyVisitors to you, as described in our privacy notice, which also lists who helps us run it. These terms, with that notice, are the data processing agreement between us.

What you may not do

• Send spam: unsolicited email, or email to bought, rented or scraped lists.
• Pretend to be someone else, or use MyVisitors for phishing, fraud, malware, or anything illegal.
• Show visitors false information: fake reviews, made-up purchase alerts, false scarcity or countdowns.
• Overload, probe or break MyVisitors, or get around its limits.

We can limit or close an account that breaks these rules, straight away when that's needed to protect others (for example to stop spam), and we'll tell you why.

Your content

What you put into MyVisitors (your widgets, emails, contacts, chats) stays yours. You give us the right to store, process and show it as far as needed to run MyVisitors for you. You can export or delete it, and it's deleted when your account is.

Liability

MyVisitors is provided as it is, especially during early access. As far as the law allows, we're not liable for indirect or consequential loss (lost profit, lost data, lost business), and our total liability is limited to what you paid us in the 12 months before the claim (during early access, that's nothing). Nothing here limits liability that the law doesn't allow to be limited.

Ending

You can stop using MyVisitors and ask us to delete your account at any time. We can end these terms with 30 days' notice, or straight away for a serious breach. When an account ends, we delete its data within 30 days, except what the law makes us keep.

Changes and law

We may change these terms; for important changes we email you at least 30 days ahead. These terms follow the law of the country we're based in, without taking away the protection the law of your country gives you as a consumer.